FAQs

Looking for more information?

Below are some frequently asked questions by students just like you. If you still can't find the answers you are looking for, please feel free to call the office. We would be happy to help!
Am I eligible for accommodation at University Oaks?

All students enrolled in a Higher Education institution in the San Antonio area are eligible to apply for accommodation at University Oaks, including research assistants and full-time, part-time, undergraduate and postgraduate students.

How big is my room?

We’re proud of our Texas sixed rooms! For a full list of dimensions please click here for a downloadable PDF.

Do you accept Financial Aid?

Yes, we do accept Financial Aid! Please contact Fiscal Services at 210-458-8000 to release your funds via a Bursar Receipt to confirm your accommodation.

Are pets allowed?

There is a strict no pets policy at University Oaks. This includes goldfish and birds.

Are priorities given to particular students?

The Village hosts a diverse range of residents from all over the world and across the United States, and we see this as a true strength of our community. To ensure fairness, we don’t give preference to any group over others. Therefore we encourage all applicants to submit the relevant forms as early as possible to avoid disappointment.

Can I choose my roommates?

If you’d like to share an apartment with a friend, please specify this on your roommate matching form. Given our high demand, we can’t guarantee to fulfill all requests, but we’ll definitely try our best to accommodate you. The earlier you and your friend apply, the easier it is for us to assign you to the same apartment. If you know someone who might want to live at the Village, you can refer a friend here!

Can I have a vehicle?

University Oaks residents will need to register their vehicles with UTSA Parking services. You will need to register and purchase your parking pass through parking services. You will find them at http://www.utsa.edu/auxiliary/parking.html.

Can you help me find a roommate?

We do provide a roommate matching service at University Oaks. Please fill out the roommate matching form and submit it to our offices in order to take advantage of this free service.

Do you provide Internet access?

Internet service is provided at University Oaks

How close is University Oaks to the University?

University Oaks is located on-campus at the University of Texas at San Antonio. It takes approximately 5 minutes to walk to the Recreation Center and just 10 minutes to walk to the John Peace Library.

How long are your lease agreements?

University Oaks offers Full year leases (August – August), Academic term leases (August – May), Spring and Summer term leases (January – August), Spring term leases (January – May) and Summer term leases (May – August).

I have my own furniture; can I remove yours?

You may supplement the furniture that comes in the apartment but you may not remove any of the furniture provided to you by University Oaks.

What if I have a maintenance request?

As a resident if you have maintenance request you can call the office at 210.877.4000 to provide your name, unit number, request, and call back number or you can file a maintenance request online through your resident portal.

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