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privacy policy

Privacy Policy

Campus Living Villages UK Limited (“CLV”, “we” or “us”) is committed to protecting and respecting your privacy.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.clvuk.com (our website) you are accepting and consenting to the practices described in this policy.

Information that we may collect from you

Information that you give us:

When you make an application for residence and sign up to a residential agreement on our website, we and our affiliated companies collect personal information from you, including your name, your age and sex, nationality, your postal address, your phone and e-mail details, emergency contact details, photograph, payment card details, information about your university and the course you are enrolled on, information you provide to us relating to your application for residence, and if you are under the age of 18 details of a parent or guardian who will act as a guarantor.

You may also give us information about you when registering to use our website, placing an order on our website for goods or services, entering into a competition, promotion or survey, participating in discussion boards or other social media functions on our website, applying for jobs via our website and when your report a problem with our website or otherwise correspond with us by phone, e-mail or otherwise.

When you visit our website, we may collect information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information that you provide to us about other people

If you provide us with any personal data about another person you confirm that you have first obtained their consent to do so and have told them that their personal data will be processed by us in accordance with this policy.

We respect your right to privacy and will only process personal information we collect from you in accordance with the Data Protection Act 1998 (the “Act“), the Privacy and Electronic Communications (EC Directive) Regulations 2003 and other applicable privacy laws in the United Kingdom.

How we use your personal information

We use your personal data in the following ways:

  • To conduct our business of providing accommodation and associated services, administering our website and performing our internal administration and operations;
  • To maintain records for the proper administration of the student village on behalf of the owner of the village;
  • To advise you of matters which are relevant to your application to be offered a place at the village or your residence at the village if you accept a place which is offered to you, including goods and services on offer by us;
  • To carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
  • To maintain our relationship with you as a resident of the village;
  • To comply with legislative and regulatory requirements and otherwise fulfill our legal obligations;
  • To notify you about changes to our services;
  • To ensure that content from our website is presented in the most effective manner for you and for your computer;
  • To allow you to participate in interactive features of our services, when you choose to do so;
  • As part of our efforts to keep our website safe and secure; and
  • To process orders for goods and services you have placed via our website.

In addition, we may combine information that we receive about you from third parties with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Promotions and offers

From time to time we may use your personal data to send you marketing communications by post, email, and social media about goods, services and offers which we may from time to time make available to you.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at marketing@clvuk.com.

Disclosure of your personal information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may disclose your personal information to third parties in the following circumstances:

  • We may disclose your personal data to our business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you.
  • If we sell or buy any business or assets (in which case we may disclose your personal data to the prospective seller or buyer of such business or assets).
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of CLV, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
  • We will also share your personal data with the relevant authorities, as far as it reasonable to do so and where appropriate, in order to seek council tax exemption on your behalf.
  • If you do not pay all monies owed by you under the residential agreement, CLV may provide relevant personal information to a debt collection agency. If you are under the age of 18, we may disclose information to the guarantor named in the residential agreement; We may disclose your personal data to third parties who provide web analytics services to us (including, for example, third parties who analyse our users’ online behaviour in order to improve the way in which we advertise and market goods and services);
  • We may disclose your personal data to third parties who help us provide our services to you. In particular, we will share your personal data with StarRez Pty Ltd which hosts the online portal through which you apply for student accommodation;
  • We may share your personal data with our advertising partners who may contact you by email, post or social media about offers and promotions.
  • We may share your personal data with your university where the university requires such information for administrative or pastoral purposes, or for the purpose of safeguarding student welfare.

The personal details you provide to CLV in an application as parent/guardian may be maintained by CLV for the purposes of administration and used to contact you in case of non-payment by the resident. If you (as parent/guardian) do not pay all monies owed by the resident under the residential agreement, CLV may provide your relevant personal information to a debt collection agency.

Where and how we store your personal information

We may transfer your personal information to countries that are outside the European Economic Area (including to Australia, where CLV’s server is currently located). Please be aware that countries which are outside the European Economic Area may not offer the same level of data protection as United Kingdom, although our collection, storage and use of your personal data will continue to be in line with this privacy notice and the Act.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our website, you are responsible for keeping this password confidential. You must not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Links to other websites

Our website may, from time to time, contain links to and from other websites. In particular our website may contain links to the websites of our advertising partners, our group companies, and links to the websites of our university partners. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Amending and accessing your personal information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Please tell us about any changes to the information we hold about you using the contact details below.

If you want to access any information we hold about you, please send your request in writing specifying what information you are requesting.  We may ask for a fee of £10 as permitted by the Act.

Contact

If you have any queries about how we collect, store and use your personal information, or if you have any other privacy-related questions, please contact us by any of the following means:

Phone us at: 0207 0368 444
E-mail us at: privacy@clvuk.com
Write to us at:
Campus Living Villages
Woolyard
56 Bermondsey Street
London
SE1 3UD
United Kingdom

CHANGES TO OUR PRIVACY POLICY

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

PRIVACY ON OUR WEBSITE: COOKIE POLICY

In addition to personal information you may provide to us directly, we may also collect personal information from you when you access our websites via the cookies on our websites, to which this policy also applies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. [By continuing to browse the website, you are agreeing to our use of cookies.]

A ‘cookie’ is a small text file which is placed on your internet browser and which we access each time you visit our website. The cookie allows us to obtain information about how our website is being used. We use cookies for various reasons, including:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website including making an application for residence and signing up to a residential agreement.

Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Disabling cookies

You can disable and/or delete all types of cookies by using your browser settings.  Cookies are generally easy to disable and/or delete but how you do so varies from browser to browser.  The “help” function within your browser should tell you how to do it.  The best way may be to close your browser and then search for “cookie folder” or “cookie manager” or simply “cookie”.

If you chose to disable cookies, you may find that certain parts of the website do not work at all, or do not work correctly.