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our approach to customer feedback

As the only global provider of student accommodation, our focus is delivering day-in and day-out, a product and service valued by our customers.

Occasionally things don’t always go well but we are a learning organisation and dedicated to resolving issues as quickly as possible and ensuring they don’t happen again.

Our staff offer a wealth of experience which focuses on customer service, student support, issue management, and ultimately, peace of mind that residents are receiving all the assistance they require.

send us feedback

Our aim is to deal with issues as quickly as possible and informally at site level so please always approach one of our Customer Services Officers at reception who will try their best to resolve any issues you may have.

If you are not satisfied with the response our onsite team have provided, we have an escalation process to ensure this is dealt with as quickly as possible.

Please complete the form below to log your feedback which will be forwarded to your onsite Village Manager and handled in accordance with our Customer Complaints Process which can be found here.

UK feedback form

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