faqs

got a question?

find out the answer here...
How do i connect to the internet?

You have free access to unlimited Wi-Fi with Ask4. Connect to the network, open your internet browser and fill in the registration form. And that’s it – done. Our Wi-Fi offers a 50mb connection throughout the building including the study areas and social space. For a faster connection you can find a plug in cable in your room which will give you 100mb.

Multiple devices? We know it’s a technology world so you can connect up to 6 devices with your Ask4 account!

Do I need a guarantor?

Yes, for those who wish to make payments for their rent on a monthly basis you will require a guarantor.

You can use UK Guarantor or Housing Hand as your guarantors.

What happens if I leave the accommodation before the contract has ended?

If you leave early you will still be liable for the full term of the contract, but it may be possible to release you from your contract if you are able to find a suitable replacement for your room.

You can read the full cancellation policy for your contract by clicking here.

Do I need to pay Council Tax?

Great news… in the UK, students are currently exempt from Council Tax so that’s one less cost to worry about. That said, if you finish your time as a student and don’t immediately leave, you will be liable for Council Tax if it becomes due. Read more here.

Am I allowed to bring a television for my room?

Yes, you’re more than welcome to bring your own television. Don’t forget that you’ll need to buy your own television license, so have a quick read of the information here first. There are no aerial ports in our rooms so it’s worth checking that you can receive a good reception before buying your licence and installing your TV. That way, you won’t be out of pocket if you find that you’re unhappy with the quality of the picture.

Can I bring a pet?

As much as we love cuddly, furry animals, there’s a strict ‘no pets’ policy at all our villages at the moment. This includes every type of pet, from goldfish and birds to cats and dogs. This excludes guide or hearing dogs.

Can I choose who I live with?

No-one wants to live with someone they’re unlikely to bond with so our system allows you to choose the room you like and view the profile of other students who have booked already.  You can then select a room and flatmates to suit your lifestyle and interests.

How is living with us different to private housing?

Life in our villages is more fun, less stressful and has greater benefits for your studies than private housing. We offer an independent living experience in affordable accommodation, within easy reach to classes, at one inclusive rate. At the same time, we ensure support is available 24 hours a day and offer a fantastic social programme so you’re never bored or lonely. You get the freedom to live your life within an exciting student community at a budget that suits your needs. What could possibly beat that?