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Cookie Policy

Campus Living Villages Cookie Policy

Campus Living Villages UK Limited (‘CLV’) is a company registered in England and Wales (company number 06604874) at 6th Floor, One London Wall, London, EC2Y 5EB.

CLV wants to provide you with the best experience when you browse the CLV website (the ‘Website’). The Website therefore uses cookies to distinguish you from other users, which also allows us to improve the Website.

By continuing to use the Website you are agreeing to our use of cookies.

Cookies

Cookies are small data files sent to your web browser or hard drive by website operators to process information, including to identify and track you more efficiently. They can contain information about the use of a website or enable to website to recognise you at a later date.

Cookies will prevent the need for duplication of information and they can also enable us to track and target the interests of our users to enhance their experience on the Website.

Cookies on the Website

We use the following cookies on the Website:
Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website including making an application for residence and signing up to a residential agreement.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you and remember your preferences (for example, your choice of language or region).
Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

Cookie/detailed name Purpose When does it expire?
_ga
_gali
_gid
This cookie is typically written to the browser upon the first visit. If the cookie has been deleted by the browser operator, and the browser subsequently visits mystudentvillage.com, a new _ga cookie is written with a different unique ID. In most cases, this cookie is used to determine unique visitors to mystudentvillage.com and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

 

Expires after two years
_gat This cookie is typically written to the browser upon the first visit. If the cookie has been deleted by the browser operator, and the browser subsequently visits mystudentvillage.com, a new _gat cookie is written with a different unique ID. In most cases, this cookie is used to determine unique visitors to mystudentvillage.com and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure.

 

Expires after six months
cookies_accepted This cookie is used to record if a user has accepted the use of cookies on the
website.
Expires after a year
AWSELB  

This cookie stores information about which part of our server farm was used by your most recent visit. This allows us to optimise our site, and your experience for various performance and server management reasons.

 

The AWSELB cookie will expire within an hour of the most recent activity on the site.
__cfduid Cloudflare – Whitelisting specific users from security restrictions.

 

Expires after a year
__zlcmid,
__zprivacy
We use Zopim to provide live customer service chat on our Site. Zopim requires two cookies: the first cookie stores Zopim Live Chat ID to identify the device during visits. The second stores user’s preference to disable Live Chat.

 

Expires after a year
VISITOR_INFO1_LIV A cookie that YouTube sets that measures your bandwidth to determine whether you get the new player interface or the old.

 

Expires after eight months
wp-settings- WordPress also sets a few wp-settings-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

 

Expires after a year
wp-settings-time- WordPress also sets a few wp-settings-{time}-[UID] cookies. The number on the end is your individual user ID from the users database table. This is used to customize your view of admin interface, and possibly also the main site interface.

 

Expires after a year
SERVERSESSIONID A session ID is a unique number that a Web site’s server assigns a specific user for the duration of that user’s visit (session). The session ID can be stored as a cookie, form field, or URL (Uniform Resource Locator). Some Web servers generate session IDs by simply incrementing static numbers.

 

A session cookie, deleted when you close
your web browser.
wordpress_test_cookie WordPress sets this cookie when you navigate to the login page. The cookie is used to check whether your web browser is set to allow, or reject cookies.

 

A session cookie, deleted when you close your web browser.
wordpress_xxxxx Your login authentication details in an encrypted form. WordPress uses these cookies to store your authentication details, and their use is limited to the admin console area.

 

A session cookie, deleted when you close your web browser.
wordpress_logged_in_,
wordpress_sec_
These cookies help us keep you logged in to our site.

 

A session cookie, deleted when you close your web browser.
_hjIncludedInSample This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

 

Expires after one year
mp_hj_mixpanel This session cookie is set to let Hotjar know whether that visitor is included in the sample which is used to generate funnels.

 

Expires after one year
fr Encrypted Facebook ID and Browser ID for advertising purposes.

 

Expires after three months
optimizelyEndUserId
optimizelyBuckets
optimizelySegments
optimizelyRedirect
optimizelyPendingLogEv
ents
Optimizely is one of our chosen A/B testing solutions. The service is provided by Optimizely, Inc.. The cookies hold short alphanumeric string values to store page variant and experiment data. The cookies do not store any personally identifiable information. The first three of these cookies may be set as Third Party cookies if your session spans multiple top-level domains.

 

Expires after ten years
1P_JAR
APISID
AID
CONSENT
NID
SAPISID
SID
SSID
SIDCC
These cookies are set via embedded youtube-videos. They register anonymous statistical data on for example how many times the video is displayed and what settings are used for playback.

 

Expires after one month
hubspotutk Set by our marketing partner HubSpot, inc. This cookie is used for to keep track of a visitor’s identity. This cookie is passed to HubSpot on form submission and used when duplicating contacts.

 

Expires after ten years
__hstc Set by our marketing partner HubSpot, inc. The main cookie for tracking visitors.

 

Expires after two years
Intercom-louintercom-
session-
These cookies are used by our instance of Intercom, a tool we use to interact with users and to analyse user behaviour. Expires after a year

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to the Website. For more information please consult the “Help” section of your browser.

If you adjust your browser setting to refuse all cookies (including essential cookies) you may not be able to access all, or parts of, the Website.

To indicate your acceptance of our use of cookies in accordance with this Cookie Policy you can click accept in the appropriate place on the banner that appears on our Website. However, please note that if you do not click accept but you continue to browse the Website you will be deemed to have accepted our use of cookies in accordance with this Cookie Policy.